Coronavirus means many of us will be staying in our homes for the foreseeable future, so now more than ever it’s vital to remain independent and mobile at home.
If you already own an Acorn Stairlift, we aim to offer the same comprehensive service we always have.
If you need an Acorn Stairlift installed, we’re exploring all options to achieve this quickly and efficiently while minimizing direct face-to-face contact, including a new 'virtual survey' of your staircase.
In either case, contact Acorn by phone or online in the first instance. If it’s necessary for someone from Acorn to visit your home in person, you can rest assured our staff will observe strict hygiene protocols. These include:
If you’re at very high risk of getting seriously ill from coronavirus, you should take extra precautions. If you are in this group, there are extra things you should do to avoid catching the virus. These actions are collectively called ‘shielding’, which is a much enhanced version of ‘social distancing’. They include:
If you already own an Acorn Stairlift, you can continue to contact us by phone, email or via our website with any queries. If your stairlift develops a fault, there is a good chance it can be rectified remotely using the digital diagnostic display which is standard on all Acorn Stairlifts. It enables us to understand what the problem is and how to fix it. In many cases this is possible without the need to send someone to your home.
If it is necessary for an Acorn Stairlifts representative to visit your home carry out a repair, he or she will observe strict hygiene protocols. This includes regular use of hand sanitizer products, eliminating physical greetings such as handshakes and frequently cleansing equipment they carry.
You can expect our representatives to limit their time in your home to the minimum necessary and to remain some distance from you while they are there. In most cases you won’t even need to be in the same room.
If it is necessary for an Acorn Stairlifts representative to visit your home (to survey your staircase, install a stairlift or carry out a repair), he or she will observe strict hygiene protocols. This includes regular use of hand sanitizer products, eliminating physical greetings such as handshakes and frequently cleansing equipment they carry.
All Acorn Stairlifts employees have been instructed to self-isolate immediately if they experience any symptoms of Coronavirus and should not come into direct contact with our customers.