Acorn Stairlifts Warranty

Every new Acorn Stairlift comes with a comprehensive 12-month manufacturer’s warranty as standard, beginning from the date on which your stairlift is installed.

Giving you complete peace of mind during your first year of ownership, the warranty covers the full cost of any callout, parts and labour needed in the unlikely event that something should go wrong with your stairlift*. Simply contact Acorn and one of our skilled engineers will visit to get your stairlift up and running again as quickly as possible.

Our warranty includes a commitment that we will always try to attend your premises as soon as possible, 365 days a year. Any necessary repairs will be carried out by our own trained engineers using genuine replacement parts. If necessary, a new replacement stairlift will be installed at no extra cost.

Lifetime Motor & Gearbox Warranty

In addition to the 12-month manufacturer’s warranty, your stairlift’s motor and gearbox are warranted against defects in materials and workmanship, under normal use and maintenance, for as long as the original consumer purchaser owns the stairlift.

To maintain this lifetime motor and gearbox warranty, your stairlift must receive an annual service by an Acorn engineer. The lifetime warranty is subject to the applicable warranty terms and conditions.

Your Acorn 12-month warranty also includes a scheduled service of your stairlift towards the end of your first year of ownership. We strongly recommend that your Acorn Stairlift is serviced annually by an Acorn engineer to help ensure safe, reliable and trouble-free performance for many years to come.

We will contact you before your warranty expires to discuss our range of cost-effective annual service agreements and extended warranties, giving you continued peace of mind for years to come.

*Terms and conditions apply.

Sign into your Acorn Club account to access the Annual Service Agreement documents. You can find all document downloads in the Resources tab.